Outsourced IT services and support for
businesses and self-employed professionals
GeekSupport delivers IT outsourcing services that allow companies to do what they do best. As their trusted IT advisor, GeekSupport helps these employers contain IT costs, minimize employer-related risk and relieve the administrative burden of IT. In order for GeekSupport to provide this vast array of services to its customers and their worksite employees, GeekSupport must collect certain personal information regarding the employees of its customers.
Protecting the privacy of users of GeekSupport products and services is important to GeekSupport. GeekSupport makes use of any personal information you provide to GeekSupport only for the purposes outlined in this policy.
This policy does not apply to any information that you may provide directly to third parties including via third-party sites linked to the geeksupport.com Website or GeekSupport’s service Websites. While GeekSupport actively seeks to ensure that its suppliers and service providers maintain high standards regarding the protection of personal information collected on their Websites, GeekSupport is not responsible for the privacy practices employed by such sites.
When you download and/or use our services, we automatically collect information on the type of device you use, operating system version and the device identifier (or "UDID"). We do not ask for, access or track any location-based information from your mobile device at any time while downloading or using our mobile apps or services.
Technologies such as cookies, beacons, tags and scripts are used by GeekSupport and our affiliates, analytics service providers and third party providers of IT services we have engaged. These technologies are used in analyzing trends, administering the site, tracking users’ movements around the site and to gather demographic information about our user base as a whole. We may receive reports based on the use of these technologies by these companies on an aggregated basis and, in the case of registered users, on an individual basis, as well.
As is true of most Websites, we gather certain information automatically and store it in log files. This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp and clickstream data.
We use this information to analyze trends, administer the site, track users’ movements around the site and gather demographic information about our user base as a whole. Sometimes, this automatically collected data can be linked to personally identifiable information, unless you have registered with the site, or created an account on the Website.
If you send us proposals or personal correspondence, such as emails or letters, or if other users or third parties send us correspondence about your activities or postings on our sites, we may collect and store such information in a file specific to you. If you submit questions via our sites, we may post your questions on the sites, and reprint them in various articles and customer communications. We will never include the name, contact or other identifiable information of people who submit questions, regardless of which channel we use to distribute content.
We use personally identifiable information about you to improve our marketing and promotional efforts, statistically analyze site usage, improve our content product offerings, customize our sites' content, layout and services, and provide our services (if applicable).
We may use the email address, mailing address and phone number we collect from you to respond to your inquiries and, to the extent permitted by applicable law, to contact you regarding administrative notices, new product offerings and communications relevant to your use of our sites. In some cases, we may use your personally identifiable information to inform you of new services, promotions and other matters targeted to your interests. You may choose to stop receiving our newsletter or marketing emails by following the unsubscribe instructions included at the bottom of those emails.
We use information in the file we maintain specific to you, and other information we obtain from your current and past activities on our sites, to resolve disputes and troubleshoot problems. At times, we may look across multiple users to identify problems or resolve disputes, and we may evaluate information about you to look for users using multiple User IDs or aliases.
GeekSupport’s Websites are intended for adults. We do not knowingly collect personal information from children under the age of 16. If we obtain knowledge that we have personally identifiable information about a child under 16 in retrievable form in our files, we will delete that information from our existing files. However, we will retain information from adult registered users about their dependents for purposes of administering benefits for their dependents, including dependents under the age of 16.
If you are a customer (also referred to as a worksite employer) or worksite employee serviced by GeekSupport, you are a registered user and we may collect and maintain personally identifiable information including, but not limited to, name, address, phone number, Social Security number, taxpayer identification number, age, marital status, occupation, salary, benefits, dependent information, etc. through GeekSupport service Websites or other means disclosed to you. This information will be used to provide our IT-related services, which may include sharing such information with your worksite employer to the extent permitted by applicable law.
Once you create a username and password, you can review and change the information you submitted in your profile section. If your registration information changes, you must promptly update, change or delete your registration information by logging into your profile page or by contacting us at firstname.lastname@example.org. We may retain your information, including personally identifiable information, for as long as your account is active or as needed to provide you services, comply with our legal obligations, resolve disputes, enforce our agreements, manage risk, and/or fulfill our obligations to governments or insurance carriers. Further, such prior information is never completely removed from our databases due to technical constraints and the fact that we back up our systems. Therefore, you should not expect that all of your personally identifiable information will be completely removed from our databases in response to your requests.
Unfortunately, due to the existing regulatory environment, we cannot ensure that all of your private communications and other personally identifiable information will never be disclosed in ways not otherwise described in this policy. By way of example (without limiting the foregoing): we may be forced to disclose information to the government or third parties under certain circumstances, such as to comply with a subpoena or similar legal process; we may use information when we believe in good faith that it is necessary to protect our rights, protect your safety or the safety of others; and we may respond to any other third party requests with your prior consent to do so.
Third parties may unlawfully intercept or access transmissions or private communications. Therefore, although we employ industry-standard practices to protect your privacy, no data transmission over the internet can be guaranteed to be 100% secure. As a result, we do not promise, and you should not expect, that your personally identifiable information or private communications will always remain private.
As a general proposition, we do not sell, rent, lend or trade any personally identifiable information about you to any third party. The following paragraphs describe some of the ways that personally identifiable information about you may be disclosed to third parties.
We cooperate with law enforcement and other third parties to enforce laws, intellectual property rights and other rights. Therefore, local, state, federal, territorial, provincial and international law enforcement can request and may receive your personally identifiable information. By your use of the geeksupport.com Website, GeekSupport’s service Websites, or GeekSupport's services (as applicable), you hereby accept these terms and you authorize us to disclose any information about you to law enforcement or other government officials as we, in our sole discretion, believe necessary or appropriate, in connection with an investigation of fraud, intellectual property infringements or other activity that is illegal or may expose us to legal liability.
We reserve the right to transfer personally identifiable information as part of a sale or transfer of all or a relevant portion of our business or assets. Any such sale would be subject to appropriate privacy protections for you. You will be notified via email and/or a prominent notice on our Website of any change in ownership or uses of your personally identifiable information, as well as any choices you may have regarding your personally identifiable information.
We may use third-party suppliers and service providers to facilitate provision of our professional employer and IT-related services. For example, we may outsource the operations of one or more aspects of our sites to a supplier or service provider who performs services according to our requirements. In all cases, we restrict how these suppliers and other service providers may access, use and disclose information received from our Websites. We do not permit these suppliers and other service providers to access information about you, other than that information necessary for them to complete the services for which they are contracted. Under no circumstances do we allow them to disclose, sell, rent, lend, trade or in any other way transmit data about you to third parties, and we use contractual means to require them to provide appropriate protection for your personally identifiable information and to use it only for the services for which they are contracted.
We retain personally identifiable information that we collect only so long as reasonably necessary to fulfill the purposes for which it was collected and to meet legal requirements. Please refer to the Geek Support LLC Document Retention and Destruction Policy which provides for the destruction of personally identifiable information after it is no longer needed for the purposes for which it was collected and legal requirements have been met.
We use industry standard methods, such as firewalls and Secure Socket Layers (SSL), to safeguard the confidentiality of personally identifiable information about you. For registered users, personally identifiable information will include name, address, contact information, Social Security number, date of birth and payroll and benefits information related to the services we provide to registered users. Using SSL means that data such as names and passwords cannot be easily deciphered by outside users.
We will allow you access to your Personal Information and allow you to correct, amend or delete inaccurate information, except to the extent permitted by applicable law where the burden or expense of providing access would be disproportionate to the risks to your privacy in the case in question or where the rights of persons other than you would be violated. If access to Personal Information is denied, we will provide you with the reason for such denial. You may request the correction, amendment or deletion of your inaccurate personal information by contacting us at email@example.com. We will respond to these requests within a reasonable timeframe.
We reserve the right to change this policy at any time without prior notice to users of this site. Please check here regularly to learn of any changes to this policy. If we make any material changes we will notify you by email or by means of a notice on this site prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.
geeksupport.com and GeekSupport’s other service Websites are the property of GeekSupport. ©2017, All rights reserved.
The GeekSupport logo and name are registered trademarks of GeekSupport. All other trademarks, trade names, service marks and logos appearing on the GeekSupport Website and GeekSupport’s service Websites belong to their respective companies.
Send comments to firstname.lastname@example.org.
Geek Support LLC 2700 Post Oak Blvd Galleria Office Tower I Houston, TX 77056 Attention: Legal Administrator Email: email@example.com